Refund policy

Returns & Refunds

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Sealed product

Due to the collectible and easily counterfeited nature of sealed trading card products, we do not accept returns for change of mind once an order has been dispatched. All sealed products are guaranteed authentic and sourced directly from official suppliers.

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Damaged or faulty items

If your order arrives damaged, or you receive an incorrect item, please contact us within 48 hours of delivery with:

• Your order reference
• Clear photos of the damaged item itself
• Clear photos of all sides of both the internal and external packaging

Please note that Royal Mail requires photos of all sides of the internal and external packaging in order for us to lodge an insurance claim — claims cannot be processed without this, so please keep all packaging until your claim is resolved and photograph it thoroughly before disposal.

We will assess each claim individually and offer a replacement, partial refund, or full refund, as appropriate.

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Your rights under Australian Consumer Law

Nothing in this policy limits or replaces your rights under the Australian Consumer Law. Every product you buy from us comes with automatic consumer guarantees, regardless of anything stated elsewhere in this policy. Specifically, you're entitled to:

• A refund, repair, or replacement if a product has a major fault — for example, arrives significantly damaged, is not authentic, or doesn't match its description
• A repair or replacement (our choice) for a minor fault, within a reasonable time
• Compensation for any reasonably foreseeable loss or damage caused by the product failing to meet a consumer guarantee

These guarantees exist regardless of any return policy, time limit, or condition we set out above — a business cannot contract out of the Australian Consumer Law, so if you believe your order has a major fault, you're entitled to raise this with us even outside the 48-hour window we've asked for above, though prompt reporting genuinely helps us resolve things faster (and is required for Royal Mail's own insurance claims process, as noted above).

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Pre-order refunds

Due to the nature of pre-orders, supplier stock levels can change without notice, and delays or supply issues beyond our control may occasionally mean a pre-order is unable to be fulfilled. If this happens, you'll be offered one of two options: a full refund, allowing you to place a new order once fresh stock is confirmed, or the choice to have your funds held with us until new stock is confirmed and your order can be fulfilled.

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How to request a refund

Contact us at sealedvaultau@gmail.com OR fill out the contact form with your order number and reason for the request. Approved refunds are processed back to the original payment method within 5–10 business days.