Shipping policy
Shipping Policy — Sealed Vault AU Pty Ltd
Where we ship from
All orders are fulfilled and shipped directly from the United Kingdom via Royal Mail. As a result, delivery times to Australian addresses are longer than a typical domestic order. Please allow 10–20 business days for delivery, though most orders arrive sooner. Delays with international customs processing can occasionally extend this further and are outside our control.
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Tracking
A tracking number will be provided by email once your order has been dispatched. Please note that tracking will not show any updates for around 8–10 days from when the parcel is marked as cleared for international departure in the UK. The next update is usually when the parcel clears customs in Australia. Based on previous shipments, you should expect to have your parcel in hand around 12 days after dispatch from the UK. You will receive Australia Post notifications once your parcel has cleared customs in Australia.
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Shipping tiers
1–2 ETBs: Fully insured and tracked. Signature on delivery is not included.
3+ ETBs: Fully insured, tracked, and signature on delivery included.
UPCs (any quantity): Fully insured, tracked, and signature on delivery included.
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Orders without signature on delivery (1–2 ETBs)
Since these parcels don't require a signature, you have a few options if you won't be home at the expected delivery time:
- Have your order sent to a PO box or nominated local post office
- Once you receive an Australia Post notification (via email or the Australia Post app — this requires the email/phone number provided at checkout to be linked to your Australia Post account), you can redirect your parcel to your nearest post office or an Australia Post parcel locker through the app
- You can also change your safe drop location directly through the Australia Post app
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Pricing
All prices displayed are in AUD and are GST-inclusive. There are no additional import charges for orders under AUD $1,000 — the price you pay at checkout is the final price.
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Orders over AUD $1,000
For orders with a total value exceeding AUD $1,000, Australian customs may apply import duty and/or GST at the border, which is the responsibility of the recipient unless otherwise stated at checkout. If this applies to your order, we will notify you before dispatch.
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Pre-orders
Expected delivery dates for pre-order items are listed in the product description. Please note that occasional delays outside our control — including supplier delays and Pokémon Center release delays — may push back the expected dispatch date. We'll keep you updated if this affects your order.
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Lost or delayed parcels
If your order hasn't arrived within the estimated delivery window, please contact us before initiating a dispute with your payment provider — we're generally able to resolve delivery issues quickly and will investigate with Royal Mail directly on your behalf.